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Terms of sale & internal rules

Unless otherwise specified in writing, the present General Terms and Conditions of Sale automatically apply to all services provided by the CAMPUS LANGUES Private Institute to the Student who acknowledges that he/she has been fully informed of, and agrees to, the terms and conditions hereunder, and therefore waives the right of recourse to any contradictory document. The Student declares that he/she has read the present General Terms and Conditions of Sale and has accepted them prior to placing his/her order.

1- REGISTRATION

Any Student wishing to take a course must first register online or at our premises. Registration is final only after payment of full tuition fees before the first class. This payment guarantees a place in the course.
Any registration implies acceptance of the school rules annexed to the present General Terms and Conditions of Sale, and consultable on our website http://www.campuslangues.com. They are also available on request.
The level of the Student is determined by a placement test. The Student may not determine his/her own level and / or select his/her teacher. Teaching is not provided by the same teacher all year round.
Courses cannot be transferred to another Student under any circumstances.

2- PRICE AND PAYMENT

All prices are in euros. They do not include administrative and bank fees, which are invoiced separately and are indicated before the finalisation of the order.
Prices include the rate of VAT applicable on the day of registration.
Full payment must be made upon registration. At no time can sums paid be considered as a deposit or as instalments.
To pay for the order, the Student may opt for any of the payment methods made available by the CAMPUS LANGUES Private Institute and listed on the CAMPUS LANGUES Private Institute website.
The Student guarantees to CAMPUS LANGUES Private Institute that he/she is in possession of all the appropriate authorisations to use his/her chosen payment method for the finalisation of the purchase order. The CAMPUS LANGUES Private Institute reserves the right to suspend the processing of any order and/or the provision of any service in the event of credit card authorisation being refused by the officially accredited bodies or in the event of non-payment.

3- LEVEL OF STUDIES REQUIRED

The equivalent of the French Baccalaureate is the minimum level of studies required. 

4- CONDITIONS OF CANCELLATION BY THE STUDENT

Cancellation prior to course start date:
- Cancellation requested due to visa refusal: the pre-registration fee (95 €) is non-refundable. If additional tuition fees have been paid, they will be refunded on receipt of documentary evidence from the relevant Consulate (subject to the request being received at least 8 days before the course start date).
- Partial cancellation of course weeks extending beyond the end date of a visa:
-- If the duration of the visa is shorter than the period paid for, classes scheduled after the end of the visa will be refunded providing the student started the course on the start date of the visa.
-- If the Student did not start the course on the visa start date, classes scheduled after the end date of the visa will not be refunded.
- Cancellation request due to refusal to renew residence permit:
Courses already paid for will be refunded upon presentation of documentary evidence from the Prefecture, minus 100 € for administrative and bank fees (subject to the request being received at least 8 days prior to the course start date).
Under any other circumstances, courses cannot be postponed and are non-refundable.
Cancellation after the course start date
No cancellation is permitted after a Certificate of Registration for the Prefecture has been issued.
A week is non-refundable if the Student has been marked as being present at a single class.
- Cancellation request due to a change of status:
In the event that the Prefecture grants the Student a new status, he/she may request the cancellation and refund of remaining classes subsequent to the date of publication of the new residence permit.  Classes will be refunded pro rata, minus the sum of € 100 for administrative and bank fees, and subject to the presentation of the new residence permit.
- Cancellation request for medical repatriation of the Student to his / her country of origin or inability to attend for medical reasons for a period of more than 4 weeks, subject to the presentation of documentary evidence covering the entire remaining duration of registration, as well as documentary evidence of the return ticket to the country of origin, courses will be refunded pro rata, minus the sum of € 100 for administrative and bank fees.

5. FRENCH AS A FOREIGN LANGUAGE ONLY: POSTPONEMENT REQUESTED BY STUDENT, HOLIDAYS

Once the course has been started, payment is due for the entire session. Students may not take holidays during a paid course session. Session dates appear on the registration form and the invoice. These dates are fixed: classes may not be postponed or rescheduled. Only Students registered in the  "20 hours Student Programme” may take time out of a paid course session,  provided that they make the request at least 48 hours (excluding weekends and holidays) BEFORE their departure (exceptionally, the time may be extended to one (1 ) month maximum  from  the beginning of the period of absence for medical reasons, and subject to the presentation of a Medical Certificate): See the "Liberty Formula" paragraph below.
NB: During official school holidays, "au-pair" Students can benefit from a free extension which they must apply for online *
LIBERTY FORMULA (Students registered for the "20 hours Student Programme”) *:
Apply for rescheduling online only (leave, illness) and subscribe to the "Liberty Formula" (20 € per week rescheduled / 4 weeks maximum).

6 - RETURN AFTER ABSENCE

After an absence, Students may be required to take a new placement test. They may be offered another class, and / or a different schedule, and / or a waiting list (varying from one to several weeks) depending on the availability of space and levels, without any modification to the end date of the originally scheduled courses.

7- CANCELLATION OR SUSPENSION OF A COURSE BY THE CAMPUS LANGUES PRIVATE INSTITUTE

The CAMPUS LANGUES Private Institute reserves the right, at any time, and without any obligation to justify:
- to cancel, suspend or reschedule a course
- to refuse admission, without financial compensation, to Students in the event of misconduct or non-compliance with school rules. In both cases, Students will be notified by email or phone 48 hours in advance.
Students registered for cancelled, suspended or rescheduled courses will be informed by email or telephone in the case of modification, and will be eligible for a refund or rescheduling in the case of cancellation.

8 - FRENCH AS A FOREIGN LANGUAGE ONLY: CHANGE OF SCHEDULE (Students registered in the "20 hours Student Programme” only)*

A change of schedule may be accepted by the CAMPUS LANGUES Private Institute upon presentation by the Student of a work contract, and after reception of an online application. This change is not granted systematically, but according to the availability of space and levels and after payment of the price difference between the two courses, if applicable. If no reply from the school has been received within 48 hours of the request, it should be considered as rejected.

9 - FRENCH AS A FOREIGN LANGUAGE ONLY: CHANGE OF LEVEL

Level changes are decided upon in consultation with teachers. If a positive decision is made, the teacher fills in the relevant form and the change is effective the following Monday.

10 - LATE ARRIVAL

Students arriving more than 15 minutes late will be refused admission to class. They will be considered absent from the class, and will not be eligible for any refund.

11 - RENEWAL OF REGISTRATION

Course registration is renewed by the payment made in the week immediately preceding the expiry date of the current session, the dates of which are indicated on the registration form. If the case of late payment, Students will not be automatically re-registered in the same class.

12 – INSURANCE

Health, accident and liability insurance are the sole responsibility of Students, who are required to take all necessary steps to take out appropriate insurance. The CAMPUS LANGUES Private Institute reserves the right to request Students to provide proof of their insurance.

The CAMPUS LANGUES Private Institute declines all liability in the event of loss, theft or damage to personal items or property of Students occurring on our premises.

13 - DOCUMENTS PROVIDED BY THE CAMPUS LANGUES PRIVATE INSTITUTE:

A Certificate of Pre-registration (French as a Foreign Language only) to obtain a Student visa, can be delivered after payment of both pre-registration and tuition fees.
An updated or revised Certificate of Pre-registration (address, date, name, etc.) can be delivered on payment of an administration fee (30 €).
Final registration certificate delivered after full payment of tuition fees for the period concerned (3 months minimum). This document meets the requirements of the Prefecture of Police.
Student Card (only available to holders of a Student Visa). Issued for the duration of the courses being taken, the card is provided by the CAMPUS LANGUES Private Institute. Students are required to present the card to school staff at any time on request.
Attestation of enrolment in school * issued on request at any time of the year.
Certificate of Regular Attendance*: Required by the Prefecture to renew residence permits, it will be issued after verification of course attendance, 15 days after receipt of the completed form *. Care must be taken to indicate precise dates and the names of the relevant teacher(s).
NB: The Prefecture requires a minimum attendance of 8 months per year of study. The certificate will be issued only to Students who have attended classes regularly. The CAMPUS LANGUES Private Institute cannot issue certificates to Students whose absence rate is higher than that allowed by the Prefecture, even if course fees have been paid in full.

14 - CLOSING DAYS OF THE INSTITUTE

The institute is closed on Sundays and public holidays. Classes scheduled for weeks including one or more public holidays are not carried over or refunded due to these public holidays.

15 - IMAGE RIGHTS

Throughout the year, photos or videos may be taken by the school for promotional purposes and / or internal communication.  Participants will be notified when a photographic session is taking place and can inform the photographer whether or not they accept the use of their image.

16- DISPUTES

The act of registering implies acceptance of these General Terms and Conditions of Sale. Any subsequent exchange shall be with the registered person only, even in the event of payment by a third party.
Any complaint concerning the services provided by the CAMPUS LANGUES Private Institute must be made:
by registered letter with acknowledgment of receipt, addressed to the head office of the CAMPUS LANGUES Private Institute, SAS CFILC - Complaints Department - 7, rue Duvergier, 75019 Paris, France, or online on the MonCAMPUS platform:
https://moncampus.campuslangues.com /reclamation
Claims must be accompanied by documentary evidence and made within one month of the first day of absence, or the event at the origin of the dispute. Incomplete or late claims will not be processed.
Only the school management has the authority to decide to refund or reschedule missed classes. Refunds are made within 30 days of the approval date of the completed file.

17 – LIABILITY

Students are responsible for any material and equipment supplied to them by the CAMPUS LANGUES Private Institute as part of the provision of our services.
CAMPUS LANGUES Private Institute informs Students that the services stipulated within the present General Terms and Conditions are the object of a performance guarantee. Consequently, it is specified that CAMPUS LANGUES Private Institute is bound to an obligation of means with respect to the services entrusted to it.
In all cases, the liability of the CAMPUS LANGUES Private Institute is limited to the direct and material damages resulting from the execution of our services, within the limit of the total price of the services provided for the relevant Student in the course of the last calendar year.

18 – CANCELLATION

In the event of non-compliance of the Student with one or more obligations laid out in the present General Terms and Conditions, and in particular the non-respect by the Student of the internal rules of the school, the CAMPUS LANGUES Private Institute reserves the right to terminate registration, within fifteen (15) days of a formal notification by registered letter with acknowledgment of receipt addressed to the defaulting party, notifying him/her of the intention to apply this cancellation clause, that has gone unheeded.
The early termination of the Student's contract for breach of his/her obligations will result in the immediate payment by the Student of all sums remaining due to the CAMPUS LANGUES Private Institute for its services, and the CAMPUS LANGUES Private Institute will retain all payments made by the Student who will not have received the benefit of such services as a result of this early termination.

19 - INTELLECTUAL PROPERTY – CONFIDENTIALITY

All course worksheets, material, documents and content provided to Students in the course of their studies remain the exclusive property of the CAMPUS LANGUES Private Institute, who is the sole owner of the intellectual property rights pertaining to these documents, material and content, and must be returned on request.
Similarly, the Student considers as strictly confidential any information, data, formula or concept belonging to the CAMPUS LANGUES Private Institute that are made available to the other party, and refrains from disclosing any such, in any form whatsoever (in writing, orally, by magnetic tape, electronic device or computer, etc.), during the period of the services provided and for a period of three (3) years subsequent to the end of the contract.

20 - WITHDRAWAL PERIOD (online sale only)

In accordance with the provisions of Art. L. 121.20-12 of the French Code de la Consommation, when the customer makes an online registration, he/she benefits from a period of fourteen (14) working days to exercise his/her right of withdrawal without obligation to justify the reasons thereof, or to pay penalties.
The above-mentioned period starts on the date of acceptance by the customer of the present General Terms and Conditions of Sale.
Any retraction made under the conditions of this article will be refunded no later than fourteen (14) days from the date of the request.
In the event that the customer has started to use the services ordered prior to exercising his/her right of withdrawal, he/she remains liable to the CAMPUS LANGUES Private Institute for the sums corresponding to the services provided.
Students wishing to exercise their right of withdrawal are required to notify us within the legal deadline indicated above, using the withdrawal form available online at https://www.service-public.fr/professionnels-entreprises/vosdroits/R38397 and sending it to the CAMPUS LANGUES Private Institute:
- By post: Claims Department - 7 rue Duvergier 75019 Paris OR by e-mail: reclamations@cfilc.fr
The exercise by the Student of his/her right of withdrawal referred to in this article immediately renders null and void any certificate of registration or pre-registration issued by the CAMPUS LANGUES Private Institute. The latter is not liable for the Student's loss of any benefits that could have been attributed to him/her as a result of the holding and / or presentation of the said certificate.
In the case of on-site sales, at the Registration Service, no withdrawal period is applicable.
Under Art. L. 121-21-8 of the French Code de la Consommation, the Student expressly waives the right of withdrawal when the services provided by the contract have been completed by CAMPUS LANGUES Private Institute before the end of the withdrawal period.

21 - PROTECTION OF PERSONAL DATA

The Student acknowledges and agrees that by placing an order, the CAMPUS LANGUES Private Institute may store, process and use the data provided by the Student for the purpose of providing its services and this in compliance with French and European regulations with respect to the protection of personal data.
This information is strictly confidential and is intended only for the use of the CAMPUS LANGUES Private Institute for the sole purpose of providing its services. It is retained for a period of two (2) years from the end of the provision of the service.
In accordance with the applicable regulations, the Student has the right of access, rectification, deletion and portability of his / her data; the right to limit or oppose processing; to place a complaint with a supervisory authority, and to give instructions on the use of the data. The Student can exercise his/her rights by contacting the CAMPUS LANGUES Private Institute at the following email address: donnees-personnelles@campuslangues.com.
No data is transferred to other companies and / or abroad.

22 - FORCE MAJEURE

Any circumstances beyond the reasonable control of the parties leading to failure to carry out their obligations under normal conditions shall be considered as grounds for exemption from the obligations of the parties and shall lead to their suspension.
The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and when they cease to be effective.
Are considered as force majeure all unavoidable and unpredictable events or circumstances, beyond the reasonable control of the parties and that cannot be prevented by the latter, despite all efforts that could reasonably be expected being made. Expressly, are regarded as force majeure or Acts of God, in addition to those usually deemed as such by the jurisprudence of the French courts and tribunals: the blockage of means of transport, earthquakes, fires, storms, floods, lightning, the interruption of telecommunication networks etc.
The parties will come together to review the impact of the event and agree on the conditions under which the contract may be continued. If the duration of the case of force majeure exceeds three months, the present General Terms and Conditions may be terminated by the injured party.

23 - SETTLEMENT OF DISPUTES – MEDIATION

The Student may use conventional mediation, notably though the French Commission de la Médiation de la Consommation or other relevant existing mediation bodies, or use any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
All disputes arising from the services subscribed to in application of the present General Terms and Conditions of Sale, with respect to their validity, interpretation, execution, cancellation, consequences and future developments, upon which the Student and the CAMPUS LANGUES Private Institute were unable to reach amicable resolution, will be submitted to the competent courts under common law conditions. These General Terms and Conditions of Sale are governed by French law.

24 – LANGUAGE

The present General Terms and Conditions of Sale have been drawn up in the French language. In the event that they should be translated into one or several foreign languages, the French text shall prevail in all cases of dispute.

INTERNAL RULES OF THE CAMPUS LANGUES PRIVATE INSTITUTE

Art. 1: Students must acquire appropriate textbooks before the 1st class. They will not be refunded or exchanged if deteriorated. Photocopies of them will not be issued.

Art. 2: Students must arrive on time for classes. If the Student is more than 15 minutes late, admission to the class will be refused.

Art. 3: Out of respect for other Students and the staff of the establishment, the use of mobile phones is not permitted in the Institute.

Art. 4: Eating and drinking are prohibited in classrooms. Small social events or drinks may take place in the relaxation area.

Art. 5: Students are not allowed to adjust the ventilation and heating equipment in the Institute, or to manipulate the classroom blinds or window handles.

Art. 6: Smoking is strictly forbidden on the grounds of the Institute. It is also forbidden to park in front of the entrance to smoke, and to throw cigarette butts on to the stairs or at the entrance to the car park. Students who smoke must leave the building to do so and dispose of their cigarette butt in a municipal street litter bin.

Art. 7: When Students are present on the premises outside of class time, we request that they go to the "CAMPUS Study" or relaxation space provided for this purpose on each site. They must refrain from parking at the entrance to the premises or in front of emergency exits so as not to hinder the movement of people. Students should also ensure that they maintain an atmosphere of calm in their studies and when exchanging with other Students during breaks. Telephone and internet conversations as well as listening to music are therefore not allowed.

Art. 8: The administrative and teaching staff of the institution must be respected. No verbal or physical violent or threatening behaviour to these members of staff will be tolerated.

Art. 9: All documents (certificates and attestations) supplied to Students must conform to a specific format to be recognised as authentic. They must therefore be sent to the relevant public or legal authorities in their original format and without any modification of any kind being made by the Student. Anyone presenting a modified version of a document supplied by our services will be severely punished.

Art. 10: Participants in cultural activities organised by the Institute must comply with the security rules and follow the instructions given by accompanying staff in all circumstances. CAMPUS LANGUES Private Institute cannot be held liable for accidents caused by the fault, imprudence or negligence of a participant. Any participant who does not comply with these rules or who behaves in a manner that causes discomfort to other participants, guides or accompanying staff may be expelled from the group and will not be eligible for a refund.
In the event of a breach of the present internal rules, the school reserves the right to terminate the courses of the Student concerned without financial compensation.

*Request on  https://moncampus.campuslangues.com/

French version of these General Terms and Conditions consultable online:
https://campuslangues.com/conditions-de-vente-reglement-interieur
Spanish version of these General Terms and Conditions consultable online :
https://www.campuslangues.com/es/condiciones-de-venta-y-reglamento-interno